Q.Do I need to trim my wick?
We do recommend that you trim your candle wick before every burn, just to make sure you get the best results from your candle.
Q. Could I be allergic to anything in the candles?
Yes, you could, this is why we add the Classification, Labelling and Packaging or "CPL" label to each fragrance. You will find all CPL information for each candle as the last picture on each listing and the Candle-Safety and CLP Regulatory Information page, this gives you more detail into what is in the fragrance & essential oils we use.
Q.Are your products suitable for vegans?
All of our soy candles are made with 100% soy wax flakes and either or high grade fragrance oils or pure essential oils. The ingredients we use are also cruelty free.
Q.Where are your products made?
Each candle is individually poured by hand in England. The whole process is done in-house by Founder Ranjit Nahal.
Q.How will my order be presented?
We are proud to use completely plastic free packaging. Your candles and wax melts will be gift packaged and will be placed in a recyclable box. All of our packaging can be recycled, re-used or composted.
Q.Can my order be sent as a gift?
You can add gift options at check out which includes the option of adding a message to your gift.
Q.How much is delivery to the UK?
Standard UK delivery (Royal mail second class) is £4.00, Standard Royal Mail First class starts from £5.50. Delivery is calculated by weight so depending on the weight of your order you will have to pay more. Your order will be dispatched within 2-5 working days after an order is placed and royal mail aim to deliver within 2 - 3 days after dispatch.
Q.Do you deliver internationally?
We currently only deliver to the UK.
Q.I need a parcel tomorrow, can you do that?
If you need an order at short notice please email us first before ordering, If everything you need is in stock we can sometimes dispatch same day or the next working day. We ship UK orders within 2-5 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.
Q.What shall I do if I'm having problems with my delivery?
If your delivery isn't going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. email us at email@example.com
If you have any other questions or queries email us at firstname.lastname@example.org